About this job
TIS Service Desk(L1)-Knows to use Ticketing and Monitoring tool, concept of queues, creation ofticket, modification/updating tickets,assigning tickets to various resolver groups,eliciting CSATs,Monitoring of alert logs, scheduled jobs, backup jobs.Should be able to do carry out preliminary analysis of alerts/incidents and service requests with assistance from seniors. Should demonstrate an effective usage of knowledge base in improving FCR and the response time.Should be aware on the Service desk metrics (SLAs), tracking and reporting of the same. Should have exposure in handling interactions with customer direct and score better CSATs.
Salary: As per industery norms INR - As per industery norms INR
Experience years: o to 1 years
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