About this job
. Contact center forcasting
2. Supporting business with key insights related to Contact center operations
3. Develop new strategies in supporting contact center operations
4. Developing possible new contact center forecasting models"
Post graduate in statistics or other quantitative fields.
Analytics Skills :
Deep understanding of call center domain business& forcasting,with associated statistical techniques used,like time seriies modelling, ARIMA etc
best as per the market standards
KPO, Research, Analytics
Strategy, Management Consulting, Corporate Planning
Corporate Planning/ Consulting/ Strategy
Excel, powerpoint, SQL eWFM, SQL, VBA and advanced Excel, UNITY, Hyperion, Genesys, hyperion essbase, macros, ppt, access, power point