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Support Analyst

Company: Hewlett-Packard

Location: - India

FULL TIME

About this job
Responsible as a participant member of an Information Technology (IT) technical team by taking phone calls/chats,
provide tech support to HP employees worldwide,
performs basic analysis of functional or service requirements,
implements end-user or enterprise infrastructure or services as prepared by more senior engineers,
provides end user and routine or basic support of enterprise platforms and services,
monitors the environment and resolves issues utilizing available knowledge reference documentation,
monitors production schedules and ensures production jobs complete successfully without issues,
ensures complete and timely hand-off of incidents to other support teams as appropriate,
assists with enterprise-wide system maintenance and change implementation,
performs work assigned by others. Accountable for own work.

Job requirement
Hold a bachelor's degree in Management Information Systems/Computer Science or equivalent experience and a minimum of 0-2 years of related experience. May include highly experienced individuals performing entry-level equivalent work who are non-degreed or degreed in an unrelated field.
Good verbal and written communications skills.
Experience with monitoring and reacting to system events and end user/business requests
Basic organizational and analytical skills.

Experience years: 0-2 years

How to apply
Eligible candidates may apply on the official website of the company or send their resumes directly

Posted on Sep 16, 2014 Number of views: 374
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