DEFINITION OF QUALITY- PERFECTION OR CONSISTENCY
One can find a number of definitions of quality. Definition of the quality will be influenced by how well numerous aspects of performance are able to provide satisfaction of multiple wants and further distinguished by the subjective importance attached by the individual. Here the definition of quality focuses on everybody’s involvements in quality improvement for achieving quality goals at each stage of the process.
Definition of perfection:
- Perfection definition concentrates on process and with the help of proper specification it transforms the ‘traditional’ idea of quality into something which can be achieved by everybody. It can also be redefined in terms of conformance to specification rather than high standards.
- However, one must realize that there is a difference between quality and standard because quality here simply conforms to a certain specification and the specification in general cannot be expressed as a standard. Under this definition, conformance to specification takes the role of achieving benchmark standard.
- Here the complete perfection means making sure that everything is perfect and there are no defects.
- Furthermore, no defects or zero defects demands that the perfection of product or services is delivered consistently. Therefore the idea of reliability in terms of ‘exceptional’ becomes the perfection view of quality.
Quality in the terms of perfection:
- Here, quality is one which conforms exactly to specification and whose output is free of defects at all times.
- Further, perfection here is not only the conformance to specification; it also acts as a philosophy of prevention. The idea is to make sure that a fault does not occur in the various stages of the process that is helping to create a quality culture.
- For an organization, a quality culture is one in which everybody is responsible for quality improvement.
- With the help of this quality culture each organization develops a system of interrelated ‘teams’ which provide inputs and outputs.
- Hence the team plays a dual role (i.e. a customer and a supplier) and takes the responsibility of ensuring that its output matches the required input. So the idea of perfection as a definition of quality suggests that it has a philosophy of prevention which is an essential part of quality culture.
- Here the definition of quality focuses on everybody’s involvements in quality improvement for achieving quality goals at each stage of the process.