QUALITY MANAGEMENT SYSTEMS
The understanding of quality systems depends on two areas of thinking, firstly, the understanding of Total Quality Management and secondly, the general understanding of system.
Philosophy and system components
Vision:refers to the future desired state, the situation which is being sought, to which the organization and its personnel are committed. It provides a central focus against which the managerial process of planning, leading, organizing and controlling can be coordinated. Its acceptance serves to give purpose day-to-day actions and activities at all organizational levels and to all organizational functions.
Mission:represents a series of statements of discrete objectives, allied to vision, the attainment of all of which will ensure the attainment of the future desired state which is itself the vision.
Strategy:comprises the sequencing and added specificity of the mission statements to provide a set of objectives which the organization has pledged itself to attain.
Values:serve as a source of unity and cohesion between the members of the organization and also serve to ensure congruence between organizational actions and external customer demands and expectations. Without such congruence no organization can expect to attain efficiency, effectiveness and economy let alone ensure its long-term survival.
Key issues:these are issues which must be addressed in pursuit of the quality which is demanded by customers to meet their needs and expectations.
Fig: Philosophy and system components of TQM
The quality system can be looked at as a system which provides a high quality of activities incorporating TQM philosophy, principles and concepts and which creates added value to every aspect of an organization.