FOUR STAGES OF IMPLEMENTATION
The implementation of a good quality assurance system has to be conducted without any time constraints and also has to have the various essential building blocks of climate, readiness, resources and commitment. Success in the implementation of quality systems hinges on the professionalism, personality, knowledge, objectiveness and rationality of the auditor. In this modern world the implementation of the TQM process is one of the most complex activities that a company can undertake, because it requires cultural change for everybody.
- Among other things, two of the most common driving forces behind implementation of TQM within an organization are competition and the need to keep the customer happy.
- Kanji and Asher (1993) used the four-stage process of implementing TQM in an organization.
The stages are:
1. Identification and preparation;
2. Management understanding and commitment;
3. Scheme for improvement;
4. Critical analysis.
At the critical analysis stage the output is Deming’s cycle, i.e. Plan-Do-Check-Act. However, the above four stages of implementation can be modeled according to Deming’s PDCA cycle.