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Thread: Why Call Center guys are paid so much???

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  1. #1
    Active FaaDoO Engineer Saumya's Avatar
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    Favorite 32 Why Call Center guys are paid so much???

    People wonder why the the call centre guys are paid so much for just being on the phone. Take a look at
    some of the conversations between Technical Support executives and customers on phone.

    Case 1
    Tech Support: "I need you to right-click on the Open Desktop."
    Customer: "Ok."
    Tech Support: "Did you get a pop-up menu?"
    Customer: "No."
    Tech Support: "Ok. Right click again. Do you see a pop-up menu?"
    Customer: "No."
    Tech Support: "Ok, sir. Can you tell me what you have done up until this point?"
    Customer: "Sure, you told me to write 'click' and I wrote 'click'."

    Case 2a
    Customer: "I received the software update you sent, but I am still getting the same error message."
    Tech Support: "Did you install the update?"
    Customer: "No. Oh, am I supposed to install it to get it to work?"

    Case 3
    Customer : "I'm having trouble installing Microsoft Word."
    Tech Support: "Tell me what you've done."
    Customer: "I typed 'A: SETUP'."
    Tech Support: "Ma'am, remove the disk and tell me what it says."
    Customer: "It says '[PC manufacturer] Restore and Recovery disk'."
    Tech Support: "Insert the MS Word setup disk."
    Customer: "What?"
    Tech Support: "Did you buy MS word?"
    Customer: "No..."

    Case 4
    Customer: "Do I need a computer to use your software?"
    Tech Support: ?!%#$(welll pretend to smile)
    Page 1/4
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    Case 5
    Tech Support: "Ok, in the bottom left hand side of the screen, canyou see the 'OK' button displayed?"
    Customer: "Wow. How can you see my screen from there?"
    Tech support: ##### ***

    Case 6
    Tech Support : "What type of computer do you have?"
    Customer: "A white one."
    Tech support : ******_____####

    Case 7
    Tech Support: "What operating system are you running?"
    Customer: "Pentium."
    Tech support: ////-----+++

    Case 8
    Customer: "My computer's telling me Iperformed an illegal abortion."
    Tech support: ??????

    Case 9
    Customer: "I have Microsoft Exploder."
    Tech Support : ?!%#$

    Case 10
    Customer: "How do I print my voicemail?"
    Tech support: ??????

    Case 11
    Customer: "You've got to fix my computer. I urgently need to print document, but the computer won't boot
    Tech Support: "What does it say?"
    Customer: "Something about an error and non-system disk."
    Tech Support: "Look at your machine. Is there a floppy inside?"
    Customer: "No, but there's a sticker saying there's an Intel inside."
    Tech support: @@@@@

    Case 12
    Tech Support: "Just call us back if there's a problem. We're open 24 hours."
    Customer: "Is that Eastern time?"
    Page 2/4
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    Case 13
    Tech Support: "What does the screen say now?"
    Customer: "It says, 'Hit ENTER when ready'."
    Tech Support: "Well?"
    Customer: "How do I know when it's ready?"
    Tech support: *** ---- ++++

    The Best of the Lot

    Case 14
    A plain computer illiterate guy rings tech support to report that his computer is faulty.
    Tech: What's the problem?
    User: There is smoke coming out of the power supply.
    Techkeeps quite for moment)
    Tech: You'll need a new power supply.
    User: No, I don't! I just need to change the startup files.
    Tech: Sir, the power supply is faulty. You'll need to replace it.
    User: No way! Someone told me that I just needed to change the startup and it will fix the problem! All I need
    is for you to tell me the command.
    Tech support: 10 minutes later, the User is still adamant that he is right. The tech is frustrated and fed up.
    Tech supporthush hush)
    Tech: Sorry, Sir. We don't normally tell ourcustomers this, but there is an undocumented DOS command that
    will fix the problem.
    User: I knew it!
    Tech: Just add the line LOAD NOSMOKE.COM at the end of the CONFIG.SYS. Let me know how it goes.
    10 minutes later.
    User: It didn't work. The power supply is still smoking.
    Tech: Well, what version of DOS are you using?
    User: MS-DOS 6.22.
    Tech: That's your problem there. That version of DOS didn't come with NOSMOKE. Contact Microsoft and
    ask them for a patch that will give you the file. Let me know how it goes.
    1 hour later.
    User: I need a new power supply.
    Tech support: How did you come to that conclusion?
    Tech support : (hush hush)
    Page 3/4
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    User: Well, I rang Microsoft and told him about what you said, and he started asking questions about the
    make of power supply.
    Tech: Then what did he say?
    User: He told me that my power supply isn't compatible with NOSMOKE.

    Height of All (Too Good)

    Case 15
    Customer care officer : I need a product identification number right now and may I help you in finding it out?
    Custtomer: Sure
    Customer Care Officer: Can you left click on start and do you find 'My Computer'?
    Customer: I did left click but how the hell do I find your computer?

  2. #2
    Active FaaDoO Engineer [FE].Zatak's Avatar
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    rofl!!!! 9 & 10.. cant resist laugh!!

  3. #3
    Fuchcha FaaDoO Engineer lord voldemort's Avatar
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  4. #4
    Passionate FaaDoO Engineer crazybishnoi29's Avatar
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    Re: Why Call Center guys are paid so much???

    awesome post and somewhat reality!!

  5. #5
    Passionate FaaDoO Engineer vrishtisingh's Avatar
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    Re: Why Call Center guys are paid so much???

    wht a ROFL post...................................really very much interesting and funny.............ha ha ha ha
    Vrishti Singh

  6. #6
    Passionate FaaDoO Engineer sreekanthzipsy's Avatar
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    Re: Why Call Center guys are paid so much???

    really they should pay more ..................
    they are vexed with the questions right...................

  7. #7
    Fuchcha FaaDoO Engineer
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    Re: Why Call Center guys are paid so much???

    Really very interesting post and the facts are also correct,They always have these kind of silly and mind teasing questions so its obvious to have high salary.

  8. #8
    Fuchcha FaaDoO Engineer
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    Re: Why Call Center guys are paid so much???

    Yes ,every bit of this post is right and B.P.O. employees deserves to get paid so much.

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