Need project for customer query management system in java
A Web-enabled interface to enable the customer to submit their queries. n A single centralized database that should include the following information: l Details of all the customers and their queries. l Details about the customer support executives who respond to the queries. l Feedback given by the customer on various services provided by the website. n The database will be accessed by four different types of users: customers, customer service executives, HO Executive, and administrator. Therefore, the website should provide a different interface for each of the four types of users.
The interface for customers should allow them to: n Submit their queries. n View the status of their queries. Status can be Closed, Closed unsuccessfully, Pending, Forwarded to Headquarters, or Unassigned. n View the responses to their queries. n Change password.
The interface for customer care executives should allow them to: n View the queries assigned to him/her. n Respond to the queries. n Forward the queries to a HO executive. n View the response given by an HO executive. n Change password.
The interface for HO executives should allow them to: n View all queries submitted by customers. n Assign queries to customer care executives. n View the queries forwarded to them by customer care executives. n Respond to queries. n Generate a report on the queries resolved and forwarded by the customer care executives, and the average time taken to resolve queries. n Change password.
The interface for the administrators should allow them to: n Add the details of customer care executives, HO executives, and customers. n Create login accounts for customer care executives, HO executives, and customers. n Change password.