Introduction: Total Quality Management (TQM) is an enhancement to the traditional way of doing business. It is a proven technique to guarantee survival in world-class competition. Only by changing the actions of management will the culture and actions of an entire organization be transformed. TQM is for the most part common sense. Analyzing the three words, we have
Total -- Made up of the whole. Quality-Degree of excellence a product or service provides. Management- Act. art, or manner of handling, controlling. Directing. etc.)
Therefore, TQM is the art of managing the whole to achieve excellence: The Golden Rule is a simple but effective way to explain it: Do unto others as you would have them do unto you.
TQM is defined as both a philosophy and a set of guiding principles that represent the foundation of a continuously improving organization. It is the application of quantitative methods and human resources to improve all the processes within an organization and exceed customer needs now and in the future. TQM integrates fundamental management techniques, existing improvement efforts and technical tools under a disciplined approach.